Privacy Policy

Privacy Policy
Effective Date: October 27, 2025

Western Roofing Systems (“Western Roofing Systems,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us — including when you visit our website at westernroofingsystemssanjose.com, fill out a form on our site, call or text us, or submit your information through our advertising campaigns (including Facebook and Instagram lead forms).

By using our site or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in three main ways:

A. Information you provide directly to us
You may choose to give us information when you:

• Request an estimate or appointment
• Ask for a roof inspection, repair, or replacement quote
• Fill out a contact form on our website
• Respond to one of our ads (including Meta / Facebook Lead Ads)
• Call, text, or email us

This may include:

• Name
• Phone number
• Email address
• Property address or service location
• Details about your roofing needs (leaks, age of roof, type of roof, urgency, etc.)
• How you heard about us

On our site, we currently request name, email, phone, and a message about your roofing project when you submit an appointment request.

B. Information collected automatically (website usage data)
When you visit our website, we (or our service providers) may automatically collect:

• IP address
• Device type, browser type, operating system
• Pages viewed and actions taken on the site
• Date and time of visit
• General location (city/region) based on IP

We may collect this information using cookies, pixels, tracking scripts, and similar technologies.

C. Information from advertising platforms
If you submit your information through an online ad — for example, a “Get a Free Roof Estimate” form on Facebook or Instagram — that information is sent to us so we can contact you about the requested service. Meta may also provide us limited campaign performance data (for example, which ad generated your lead). We do not receive your private social media profile.

2. How We Use Your Information

We use the information we collect to operate our roofing business and serve you, including to:

• Contact you about your request (call, text, or email)
• Schedule inspections, estimates, and service appointments
• Provide quotes for roof repair, roof replacement, gutter work, or related services
• Follow up on active or past service requests
• Send service-related updates, reminders, or safety notices
• Send marketing messages about roofing services in your area (you can opt out at any time)
• Improve our website, advertising, and customer experience

We may also use aggregated/anonymized data (data that does not identify you personally) to understand trends and improve our marketing and services.

3. How We Share Your Information

We do not sell your personal information.

We may share limited information with:

• Employees / crew / scheduling teams so we can assess the job and show up prepared
• Service providers / vendors who help us run the business (for example: website hosting, CRM/lead management tools, call/text platforms, email marketing tools, analytics, ad platforms). These partners are only allowed to use your information to perform services for us.
• Regulatory or legal authorities if required to comply with law, respond to lawful requests, or protect our rights, property, or safety.

If we ever enter into a merger, sale, or business transfer, customer information may be transferred as part of that transaction as allowed by law.

4. Text Messages and Phone Calls

By providing your phone number, you are giving us permission to call or text you regarding roofing inspections, estimates, scheduling, reminders, or service updates.
Standard message and data rates may apply.

If you no longer want to receive marketing texts, you can reply STOP at any time. Service/scheduling messages that are necessary to complete your request may still be sent as allowed by law.

5. Cookies, Pixels, and Tracking Technologies

We (and our service providers, including advertising platforms like Meta/Facebook) may use cookies, pixels, tags, or similar technologies to:

• Understand how visitors use our website
• Measure the performance of our ads
• Show relevant ads to likely homeowners in our service areas

You can usually control or disable cookies through your browser settings. If you block cookies, parts of the site may not work as intended.

Some browsers and browser extensions also offer “Do Not Track” or ad-blocking features. At this time, our site may not respond to every specific “Do Not Track” signal, but you still may limit tracking through your own browser/device settings.

6. How We Protect Your Information

We take reasonable and appropriate steps to protect the information we collect from loss, misuse, unauthorized access, disclosure, or alteration.

However, no website, email, text message, or data transmission is 100% secure. We encourage you not to send highly sensitive personal information (for example, financial account numbers) through general contact forms.

7. Your Choices and Your Rights

Marketing opt-out
If you no longer want to receive marketing emails or texts from us, you can:

• Click “unsubscribe” in an email, or
• Reply STOP to a marketing text, or
• Contact us using the information in Section 10.

Access / Update / Delete
You may request:

• A copy of the personal information we have about you
• Corrections to your contact details
• Deletion of your information (unless we are required to keep it for things like legal, tax, or warranty records)

We will honor these requests as required by applicable law. This includes consumer privacy rights for California residents under state law (such as the California Consumer Privacy Act / CCPA and its updates), like the right to know what categories of personal information we collect, the right to request deletion, and the right to opt out of certain data uses. We do not sell personal information.

To make a privacy request, see Section 10 below.

8. Children’s Privacy

Our services are for homeowners and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us and we will take appropriate steps to delete that information.

9. Third-Party Websites and Links

Our website and our ads may link to third-party sites (for example: social media pages, review platforms like Yelp, financing partners, etc.). Those sites have their own privacy policies. We are not responsible for the content or privacy practices of those third-party sites.

10. How to Contact Us

To ask questions about this Privacy Policy, request a copy of your data, opt out of marketing, or ask us to delete your information, you can reach us at:

Western Roofing Systems
1328 White Oaks Road
Campbell, CA 95008
Phone: (650) 644-8499
Email: rhurry@westernroofingsystemssanjose.com

When you contact us, please include your name, phone number, and (if applicable) the service address so we can verify the request.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. If we make material changes, we will update the “Effective Date” at the top of this page. Continued use of our website or continued submission of information after an update means you accept the updated Privacy Policy.

Last Updated: October 27, 2025